frequently asked questions

WHICH PAYMENT METHODS DO YOU ACCEPT ONLINE?

We accept all major credit / debit cards and PayPal.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We try our best to get all ( in-stock ) items dispatched within 1-2 working days of receiving your order.

Customised products take a little longer, these are usually dispatched within 7-10 working days.

If you need your order in a hurry, we offer a Fast Track service. Please choose the Fast Track option when placing your order.

For further information please visit:

 https://zero9mx.com/shipping/

HOW SECURE IS SHOPPING IN OUR ONLINE STORE? IS MY DATA PROTECTED?

When you order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

We confirm that any Personal Information, which you provide to us, and any User Information from which we can identify you, is held in accordance with the UK Data Protection act.

Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.

We use your information only for the following purposes:

For statistical purposes to improve this website and its services to you. To administer this website. If you consent, to notify you of products or special offers that may be of interest to you, only from ZeronineMX. You agree that you do not object to us contacting you for any of the above purposes whether by e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

WHAT HAPPENS AFTER I HAVE PLACED MY ORDER?

Immediately after placing your order you will receive a confirmation email. Please check that all of the information that you have provided is correct.

If you have provided us with a mobile telephone number you will also receive SMS text messages. You will receive SMS messages as we process and update your order.

CAN I PLACE MY ORDER BY TELEPHONE?

Yes you can, please have the relevant information to hand when calling. You can call anytime Mon-Fri during business hours 9.00 am -5.30 pm.

Telephone: UK 01438 880170
Telephone: INT +44 (0) 1438 880170

DO YOU OFFER A FITTING SERVICE?

Yes we do offer a fitting service. We only apply graphic kits to plastics which have been purchased from our online shop. 

We charge £35.00 to fit a complete graphics kit.

We charge £15.00 to fit front number plate and both side panels only.

 

DO YOU MAKE ONE-OFF CUSTOM GRAPHIC KITS?

Sorry, we do not design and make single one-off custom graphic kits to the general public. 

 

DO YOU OFFER DEALER OR TEAM DISCOUNTS

Yes we do, please get in touch to discuss your requirements or complete the dealer inquiry form here.

https://zero9mx.com/dealer-inquiries/

WHICH COUNTRIES DO YOU SHIP TO?

We ship to all countries.